The frame you’ve chosen

  • a protective cover for sunglasses
  • a microfiber cloth to clean sunglasses

As soon as your order is shipped, you will receive a shipping confirmation email with your tracking number. You can also follow your order, by entering your tracking number at the courier’s website.

The order can only be cancelled before it has been shipped. If you have requested a cancellation after the order has been shipped, you must return it for a refund instead.

The shipping address can only be changed before the order has been shipped. 

If you have received the wrong item, please contact us immediately with the following information and we will ensure to resolve it as soon as possible:

  • Your order number
  • The name of the item you did not receive
  • The name of the wrong item you received
  • A clear photo of the item you have received

Returns, refunds, or exchange items are accepted up to 14 calendar days after receiving your order.

Contact us at info@alessandrop51.sg-host.com

To qualify for a refund or exchange:

  • Items must be unworn (apart from trying on).
  • All tags and packaging must be included

Please also notice, we cannot provide full refund in the following cases:

  • Your order didn’t arrive due to factors within your control (for example: you provided us the wrong shipping address).
  • Your order didn’t arrive due to one or other circumstances outside of our control (for example: not cleared by customs, a tornado or other natural disasters, pandemics).

Please notice we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

The shipping address can only be changed before the order has been shipped.

If you have received the wrong item, please contact us immediately with the following information and we will ensure to resolve it as soon as possible:

  • Your order number
  • The name of the item you did not receive
  • The name of the wrong item you received
  • A clear photo of the item you have received

We accept American Express, Discover, Maestro, MasterCard, Visa, PayPal and other local debit cards and billing options.

Payment options available for each country are displayed at checkout when you have filled in the country you want delivery to.

Fashion Lab is a creative laboratory
that designs and manufactures
high-quality and comfortable eyewear.

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